Delivery T&C

Delivery & ChargesPaymentCancellation & Substitution of Orders
  • Three working days are required for production upon confirmation of order.
  • Customization of hampers can be produced with a minimum order of 500 boxes, one month before the delivery date.
  • All prices are in Ringgit Malaysia (RM) only.
  • For deliveries in Petaling Jaya, TTDI, Hartamas, Bangsar, Bukit Damansara, Puchong, Damansara, Sunway, Subang Jaya, Ampang, Bukit Jalil & Kuala Lumpur, RM35 will be levied.
  • For deliveries in Sungai Buloh, Shah Alam, Kajang, Bangi, Putrajaya, Cyberjaya, Batu Caves, KLIA, Sepang & LCCT, RM40 will be levied.
  • For deliveries not stated above, but within Peninsular Malaysia, Brunei, Sabah & Sarawak, RM45 will be levied for item below 3kg.
  • For deliveries outside Malaysia, RM60 will be levied for item below 3kg.
  • For item no.6 and 7, minimum surcharge of RM10 for every kg added.
  • The full price of the order will be charged if a delivery was attempted but no recipient or the address given is wrong.
  • Redirection of address have to be notified 48 hours before delivery. There will be a nominal delivery charge of RM20 if the order is redirected to another address as the delivery is charged based on per trip per address basis.
  • Personal orders must be paid in full prior to delivery.
  • For corporate orders, 50% deposit is required upon confirmation of order and the balance must be paid in full prior to delivery.
  • In the event the clients failed to do so due to the company’s term, a written email or letter is required to notify our side.
  • 50% cancellation charge is applicable for confirmed orders.
  • In the event any products become unavailable at the time of production, Bateel reserves the right to substitute them with similar products of equal or greater value.
  • All goods sold are non-exchangeable & non-refundable.